Return Policy

At Ruby Shop, customer satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to help.

1. Return Eligibility

• Products can be returned within 7 days of delivery.

• Items must be unused, unworn, and in their original packaging.

• Products showing signs of use, damage, or alteration will not be eligible for return.

2. Non-Returnable Items

The following items are not eligible for return:

• Customized or personalized products

• Earrings and hygiene-sensitive items

• Products purchased during clearance or final sale offers

• Gift cards or promotional items

3. Return Process

To initiate a return:

1. Contact our support team with your order details.

2. Share clear images of the product if requested.

3. Once approved, our team will guide you through the return process.

4. Refund Policy

• Refunds are processed after the returned product passes quality inspection.

• Approved refunds will be credited to the original payment method within 5–7 business days.

• Shipping charges are non-refundable unless the return is due to a damaged or incorrect product.

5. Damaged or Wrong Products

If you receive a damaged, defective, or incorrect product:

• Contact us within 48 hours of delivery.

• Share product images and order details.

• We will arrange a replacement or refund after verification.

6. Exchange Policy

• Exchanges are subject to product availability.

• Customers may request size exchanges for eligible items.

7. Cancellation Policy

• Orders can be cancelled before shipment.

• Once shipped, cancellations will not be accepted.

8. Contact Us

For any return or refund queries, please contact us:

Email: support@rubyshop.in
Phone: +91 93766 48540