At Ruby Shop, we prioritize customer satisfaction. Please review our return and refund policy to understand how we handle product returns and refunds.

Return Policy

  1. Eligibility for Return:
    • Products can be returned if they are received in damaged or defective condition.
    • Returns must be initiated within 7 days of delivery.
  2. Conditions for Return:
    • Items must be unused, undamaged, and in their original packaging with all tags and labels intact.
    • Proof of purchase (order confirmation or receipt) is required.
  3. Non-Returnable Items:
    • Customized or personalized products.
    • Sale or clearance items.
    • Items not in their original condition or those with visible signs of use.
  4. How to Request a Return:
    • Contact us at 93766 48540 within 2 days of receiving the item.
    • Provide details of the issue along with photos of the damaged/defective product.

Refund Policy

  1. Refund Eligibility:
    • Refunds are processed for returned items that meet our return conditions.
    • Refunds are not provided for reasons of dissatisfaction or change of mind.
  2. Refund Process:
    • Refunds will be processed within 7–10 business days after we receive and inspect the returned product.
    • Refunds will be credited to the original payment method Within 7 To 10 days used during purchase.
  3. Shipping Costs:
    • If the return is due to a defective or incorrect item, Ruby Shop will bear the return shipping costs.
    • For any other reason, return shipping costs are the responsibility of the customer.

Order Cancellation Policy

  • Free Cancellation: Orders can be canceled within 7 hours of placing the order.
  • Post-Shipping Cancellation: If an order is canceled after it has been shipped, a cancellation fee may apply.

Contact Us

For any return, refund, or cancellation requests, please reach out to us at:

  • Email: help@rubyshop.in
  • Phone: 9376648540
  • Support Hours: Monday to Saturday, 11:00 AM to 9:00 PM

We appreciate your understanding and cooperation in following our policy. Ruby Shop is committed to providing the best shopping experience for all our customers. 🌟